Shop Policies

Thanks so much for being here! Please take a moment to review the policies below, they’re here to keep everything clear and running smoothly on both ends.

Processing & Shipping

Processing Time
All planners are produced with care. Please allow 3–5 business days for processing before your order ships.

Shipping Time
Orders are shipped via USPS or UPS. Estimated delivery times:

U.S. orders: approximately 3–7 business days

Tracking
Once your order ships, you’ll receive a confirmation email with tracking information.

High-Risk Orders
Occasionally, an order may be flagged as high risk. This can happen if:

The card has a history of chargebacks
Billing details don’t match the card
The shipping address doesn’t match the billing address

For security reasons, any order marked as high risk will be automatically canceled and fully refunded.

Returns, Exchanges & Cancellations

Returns & Exchanges
Returns are accepted within 5 days of delivery. Items must be returned in their original condition to be eligible for a refund. Refunds are processed once the item is received.

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact me within 5 days of delivery and include photos so I can make it right.

Cancellations
Orders may be canceled within 24 hours of purchase.

Payment & Chargebacks

Payment Methods
Major credit cards, PayPal, and other available checkout options are accepted. Payment is due at the time of purchase.

Chargebacks
Any chargebacks will be formally disputed using order records, tracking details, and relevant communication.

Lost or Delayed Packages

Once a package has been handed off to the carrier, shipping delays are unfortunately outside my control. That said, if your order appears lost or significantly delayed, please reach out—I’m happy to help investigate or assist with a carrier claim.

Questions?

If you have any questions or concerns, feel free to get in touch.
You can email me at wilson@lifeunstill.com and I’ll get back to you as soon as possible.